To download support materials, please select your product from the list below. You will automatically be shown all downloads for that product, including drivers, brochures, sales presenters and technotes.

  • 1. Select your section, category and chosen product.
  • 2. Click on the driver, brochure, sales presenter or technote of your choice.
  • 3. Take careful note of any applicable instructions, especially for drivers.
  • 4. Download the file to your hard drive.
  • 5. Execute (run) the file by double-clicking on it. For drivers this will usually launch the install procedure - for brochures, etc. this will launch the document.
Knowledge Base

Knowledge Base

My HDD has lots of free space on it yet I get a “not enough space” message when I try to copy files.

Categories: Hard Drives
Date Created: 23 May 2016
Last Updated: 16 Oct 2021

This problem is due to the fact that there are two file systems that are most commonly used today. These are; Fat32 and NTFS. All Verbatim HDDs come formatted as FAT32 for its superior compatibility with MAC and legacy Windows operating systems.

FAT32 based devices have a single file size limit of 4GB. Anything bigger and you will be presented with an error message stating that "you do not have enough space."

If you have to copy single files bigger than 4Gb across to your Verbatim HDD, you would be better of reformatting it to NTFS. This File System, allows virtually no limit on single file size, thus letting files bigger than 4GB to be copied to it. You can change your files system to NTFS by following the steps below;

  • Open My Computer (XP) or Computer (Vista)
  • Right clicking on the drive in My Computer
  • Left click format
  • Choose NTFS from the drop down box
  • Check the quick format box
  • Left click OK

Bare in mind that all data on the drive will be lost, so you should back it up first and then copy it back over. Also you will need a third party tool in the event that you want to reformat back to FAT32.

(Note: NTFS is not a supported option in MAC)

Support Enquiry

Support Enquiry

If you have a question or require technical support for a Verbatim product you have purchased, please fill out the form below and a member of our support team will contact you shortly.

  • * Required Fields


Verbatim mobile storage products sales service commitment

Dear Customer:


Thank you for purchasing and using the "Verbatim" products, in order to protect your legal rights, "Verbatim" brand owner Granville International Trade (Shenzhen) Co., Ltd. (hereinafter referred to as Verbatim) to you to make the following service products promises, including pledges, to remind, service processes and description of four parts, and provide services accordingly when you need them.

Verbatim mobile storage products sales service commitment:

I. Verbatim solemn promise: service commitments for this product will take effect from the date of purchase, the date the official purchase invoice date of record, you can enjoy the service credentials for Verbatim Verbatim or a Division I dealer invoice;

Second, the product service period:


Warranty service commitment

Verbatim flash drive (the host) Verbatim mobile hard disk (the host)

Under non-human damage, "2-year warranty." Warranty period from the date of entry into force of purchase (invoice date according to subject, can not provide invoices are invalid and can not enjoy the warranty service). Warranty, non-human damage under product damage, the first year is eligible for free replacement of new products and services, enjoy the following year yield free replacement service.

(Except work package cards, CF cards with flash memory card reader) Verbatim flash memory card (host)

Under non-human damage, "full quality assurance"; the first year of the new limited warranty, then the full enjoyment of yield and replacement services.

Verbatim CF Card (host), Verbatim flash card with a card reader (host) Verbatim mouse (host)

Under non-human damage, "2-year warranty." Warranty period from the date of entry into force of purchase (invoice date according to subject, can not provide invoices are invalid and can not enjoy the warranty service). Warranty, non-human damage under product damage, the first year is eligible for free replacement of new products and services, enjoy the following year yield free replacement service.

Verbatim gongbao card (host) Verbatim Card Reader (host)

Under non-human damage, "1 year warranty." Warranty period from the date of entry into force of purchase (invoice date according to subject, can not provide invoices are invalid and can not enjoy the warranty service). Warranty, non-human damage under product damage, enjoy free limited warranty service.

Length of service are subject to change without notice, service and commitment to Verbatim official website posted prevail.

Third, the purchased product used within the period of service and maintenance of the case, due to a fault caused by the components of the machine, after Verbatim art detection determination can enjoy Verbatim mobile storage products sales service, if the occurrence of damage to human factors, will not enjoy the Verbatim mobile storage products service.

Fourth, within seven days free return: the date of entry into force of product service commitment within seven days (inclusive), if the product fails, you can choose to replace your local dealer or returned.

special reminder:

First, the product has been discontinued, to be replaced with the current capacity or similar products or products of equal value.

Second, ask your dealer to request a formal purchase invoice and keep it, and every time you receive services sure to carry! If you are not a protest or Bowes Our dealer invoice (to be marked on the invoice date, product description, quantity of products), or invoice has been altered, blurred, illegible, you can not enjoy the Verbatim Mobile storage products service.

Third, the situation is not in service within the following range: A, due to improper operation, installation, self-change caused by the faulty parts. B, due to improper placement of purchase options, fall, fault accident, caused by the vandalism. C, fires, earthquakes, floods, lightning and other natural disasters, or power supply problems, leading to voltage instability and other failures or damage caused. D, non Verbatim by authorized service personnel to repair, alteration, modification or removal. E, shell damage occurs, the interface distortion, loss, scratches, circuit board burned. F, passed under the warranty period of time.

Fourth, Verbatim not special users and dealers, responsible for incidental or consequential damages.

V. Verbatim from the use of or inability to use or work product resulting from stopping data loss or damage, etc. is not legally liable. Meanwhile, the repair process will cause the defective product content in the product storage loss situation, Verbatim will not be liable, ask the customer to make a backup, Verbatim is not liable for any use or repair process because of data loss caused by loss and is not responsible for other indirect losses caused thereby.

Sixth, when you purchase this product, such as the seller to make some of your other commitments beyond than this commitment, please ask your dealer to ask for written proof to ensure that the vendor is responsible for these additional commitments, Verbatim not this Take responsibility.

Seven other considerations:

(1) Verbatim's products are all repair services, does not provide on-site service, and does not bear the cost of repair and transportation generated in the process;

(2) Verbatim customer service center does not provide, including but not limited to audio, video, software, firmware, and other download services; upgrade does not provide any services except Verbatim formal commitment to upgrade the service by the customer service center of.

(3) When you repair the product, make sure to leave your name, contact your convenience and phone number, your address, to enable timely replacement product will be returned to your end. If you because they can not reach you and return goods delay time, Verbatim assumes no responsibility.

(4.) If your product meets the conditions of three packs of commitment in return, and you do not agree to replace or repair, when you choose to return, please bring the device and its failure to purchase all the items at the vendor, vendors will be free for You return, and in accordance with the purchase price (the price described in the official invoice date) one-time payment.


1. This commitment applies only in the territory of People's Republic of China (excluding Hong Kong, Macao and Taiwan regions) the purchase and use of products. Such as national law provides otherwise, it should follow the appropriate national laws.

2. Unless expressly warranty service commitments, Verbatim makes no other express or implied warranties, including the product's salability and fitness for a particular purpose implied.

3. In the free warranty, Verbatim or its authorized service agencies have the right to ownership and disposal of the replaced member of fault.

4. For the above commitments of the final interpretation of Verbatim Corporation.

Service Process: Dear users when there is a problem with your machine

1 You can call Verbatim service hotline 0755-8826 4864; A, Verbatim customer service personnel after the issue of registration within two working days to reply to you; B, if Verbatim customer service staff not directly addressed by telephone question, in case the machine is not to determine the cause of damage to human factors, in accordance with the service commitment Verbatim mobile storage products to provide you with warranty service;

2 You can directly contact your dealer. A Verbatim sales Chamber of Commerce to help you detect machine to solve the problem. B Verbatim vendors can not detect your machine to solve the problem, the seller will be responsible for the machine returns Verbatim, Verbatim by the customer service staff to solve the problem is detected.

3 If you have questions for the service of process or have not wholly satisfied, or Verbatim customer service, vendors appear incorrect behavior, you can send an email to Verbatim sales consulting mail:, Verbatim will get back to you within two working days.

  • (Please refer to packaging)

  • * Required Fields